Online Helpdesk - README
IntroductionThe Secure Internet Systems Online Helpdesk is a simple, easy to use, but powerful trouble ticketing system. By default it uses MySQL as the database backend, but can be extended to use any database. It provides comprehensive searching capabilities and uses form-based authentication which is easily configurable through the servlet container.
InstallationThe Online Helpdesk is a Java-based web application which can run in any J2EE compliant servlet container, such as Apache Tomcat. It runs under Tomcat 5 and is web-app 2.4/JSP 1.2 compliant. It requires MySQL version 4.0.17 or better.
The binary archive consists of the
helpdesk helpdesk.war - the web application archive helpdesk.ddl - the data definition language file to run to create the database. tomcat-users.xml - a UserDatabase implementation of form-based authentication doc index.html - this file
ConfigurationThe main configuration file is
jar xvf helpdesk.war WEB-INF/classes/helpdesk.propertiesedit the properties file, and re-archive the file using the command:
jar uvf helpdesk.war WEB-INF/classes/helpdesk.propertiesThe above operation can also be performed using a utility such as WinZip.
The configuration options in the helpdesk.properties file are divided into two groups, email options and database options.
CustomizationIn the binary download, customization of the JSP files is allowed as long as the Secure Internet Systems copyright notice is left at the bottom of the page.
©2004 - 2008 Secure Internet Systems